Shipping Policy

Shipping Policy

At CrateZilla, we work hard to get your one-of-a-kind thrift finds delivered to you quickly and safely.


๐Ÿšš Order Processing

  • All orders are processed and shipped within 24 to 48 working hours after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed the next working day.

  • Please note: Since each product is unique and pre-loved, once your order is placed and processed, it cannot be cancelled, modified, or exchanged.


๐Ÿ•’ Delivery Timeline

  • Most orders within India are delivered in 5โ€“8 working days, depending on your location.

  • For remote areas (such as Jammu & Kashmir and North East India), delivery may take up to 10 working days.

  • In rare cases (festivals, weather delays, courier issues), delivery may take up to 2 weeks.


๐Ÿ’ณ Prepaid Orders Only

  • We only accept prepaid orders. Cash on Delivery (COD) is not available.

  • Please double-check your address and details carefully before placing your order.


๐Ÿ“ฆ Order Tracking

  • Youโ€™ll receive a tracking link via email once your order is shipped.

  • If you havenโ€™t received tracking details within 48 hours, contact us at:
    ๐Ÿ“ฉ support@cratezilla.com


๐Ÿ›ต Shipping Partners

We ship through trusted logistics providers such as Delhivery, Xpressbees,Indiapost, Bluedart, and Ecom Express, depending on your delivery pincode.


โ— Important Notes on Delivery Status

  • If your tracking shows โ€œDeliveredโ€ but you havenโ€™t received your item, please check with:

    • Family members

    • Neighbours

    • Security guard or Office mail room

  • If still not found, contact us within 48 hours of the delivery update. Weโ€™ll raise the issue with our courier partner. Courier investigations can take up to 10 working days.

  • Please note: If you reach out after 48 hours, we may not be able to take further action.


๐Ÿ”„ Final Sale Policy

  • Since all our products are pre-loved and unique, we do not accept returns or exchanges under any circumstances.

  • Each product is carefully checked and washed before listing, and sold as-is.


๐Ÿ’š Thank you for shopping sustainably with CrateZilla Thrift โ€” once itโ€™s gone, itโ€™s gone!