Shipping Policy
Shipping Policy
At CrateZilla, we work hard to get your one-of-a-kind thrift finds delivered to you quickly and safely.
๐ Order Processing
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All orders are processed and shipped within 24 to 48 working hours after payment confirmation.
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Orders placed on Sundays or public holidays will be processed the next working day.
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Please note: Since each product is unique and pre-loved, once your order is placed and processed, it cannot be cancelled, modified, or exchanged.
๐ Delivery Timeline
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Most orders within India are delivered in 5โ8 working days, depending on your location.
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For remote areas (such as Jammu & Kashmir and North East India), delivery may take up to 10 working days.
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In rare cases (festivals, weather delays, courier issues), delivery may take up to 2 weeks.
๐ณ Prepaid Orders Only
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We only accept prepaid orders. Cash on Delivery (COD) is not available.
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Please double-check your address and details carefully before placing your order.
๐ฆ Order Tracking
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Youโll receive a tracking link via email once your order is shipped.
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If you havenโt received tracking details within 48 hours, contact us at:
๐ฉ support@cratezilla.com
๐ต Shipping Partners
We ship through trusted logistics providers such as Delhivery, Xpressbees,Indiapost, Bluedart, and Ecom Express, depending on your delivery pincode.
โ Important Notes on Delivery Status
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If your tracking shows โDeliveredโ but you havenโt received your item, please check with:
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Family members
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Neighbours
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Security guard or Office mail room
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If still not found, contact us within 48 hours of the delivery update. Weโll raise the issue with our courier partner. Courier investigations can take up to 10 working days.
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Please note: If you reach out after 48 hours, we may not be able to take further action.
๐ Final Sale Policy
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Since all our products are pre-loved and unique, we do not accept returns or exchanges under any circumstances.
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Each product is carefully checked and washed before listing, and sold as-is.
๐ Thank you for shopping sustainably with CrateZilla Thrift โ once itโs gone, itโs gone!