Shipping Policy
Shipping Policy
At CrateZilla, we work hard to get your order to you as quickly and safely as possible.
🚚 Order Processing
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All orders are processed and shipped within 24 to 48 working hours after confirmation.
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Orders placed on Sundays or public holidays will be processed the next working day.
🕒 Delivery Timeline
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Most orders within India are delivered in 5–8 working days, depending on your location.
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For remote areas like Jammu & Kashmir and North East India, delivery may take up to 10 working days.
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In rare cases (such as low stock, festivals, weather delays), delivery may take up to 2 weeks.
📦 Order Tracking
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You’ll receive a tracking link via email once your order is shipped.
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If you haven’t received tracking details within 48 hours, email us at
📩 support@cratezilla.com
🛵 Shipping Partners
We deliver via trusted logistics partners like Delhivery, Xpressbees, Bluedart, and Ecom Express, based on your delivery pincode.
❗Important Notes on Delivery Status
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If your tracking shows “Delivered” but you haven't received the item, check with:
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Family members
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Neighbours
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Security or Office Mail Room
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Still not received it? Contact us within 48 hours of the delivery update. We’ll raise the issue with our courier partner and resolve it.
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Investigations can take up to 10 working days.
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Please note: If you reach out after 48 hours, we may not be able to take further action.
We appreciate your patience and support.
CrateZilla is committed to delivering your vibes, one crate at a time.