Exchange and Return Policy

We want you to love what you wear from CrateZilla. If something isn’t right, we’re here to help.

For all return and exchange requests, please email us at:
📩 support@cratezilla.com

All exchange/return requests must be made within 7 days of delivery (including the delivery day).
We accept exchanges in cases of size issues or if you’ve received the wrong product.
For any defective or damaged items, please include your Order ID and clear photos of the issue in your email.

Free exchange for size issues or wrong product (of the same value).
If the exchanged product costs more, the price difference must be paid online.
We’ll arrange the reverse pickup for free (once per order).
Products must be unused, unwashed, neatly folded, and returned with original tags and packaging.

Refunds are issued only for defective or damaged items.
If a return is accepted without any delivery or product defect, ₹100 will be deducted for reverse pickup and handling.
Refunds will be processed to your original payment method or the bank account you provide.

No refunds for size issues, but exchanges are allowed.
No returns/exchanges for items bought during sales or with discount codes.
Used or washed products are not eligible for exchange or return.
Slight color/design variations may occur due to screen differences or photography. These are not considered defects.
If we find the defect is due to customer handling, the return/refund will be denied.
Please do not accept damaged packages at the time of delivery.

Working Hours:
🕙 10:00 AM – 7:00 PM (Monday to Saturday)

We reserve the right to approve or deny any exchange/return based on our policy.

Thanks for shopping with CrateZilla. We've got your vibe, and your back. 🤘